Returns & Refunds

Last updated: 26 May 2026

Summary

Every LiveGood Fans item is printed for you on demand — there’s no warehouse stack we can take it back to. So returns and refunds are limited to items that arrive defective, damaged, misprinted, or different from what you ordered. Fit, color preference, and change-of-mind are not covered. Please use the size chart on each product before you order, and contact us within 30 days of delivery if something is wrong.

How print-on-demand changes returns

Your order isn’t picked off a shelf — it’s printed, cut, and sewn after you check out, then shipped directly to you. There’s no inventory we can restock, which means most apparel return policies don’t apply. The trade is that you get a customized product made just for you, and we keep prices reasonable.

What we will refund or reprint

Contact us within 30 days of delivery at hello@livegood.fans and we’ll either reprint or refund the item, no shipping required from you, if:

The print is defective (smudging, fading, peeling, color way off the proof).
The garment itself is defective (holes, broken stitching, manufacturing flaws).
The item arrived damaged in transit.
You received the wrong product, wrong size, or wrong design from what your order shows.
The package shows as delivered but never actually arrived (after a carrier investigation).

Please include a clear photo of the issue and your order number. That’s all we need to file the claim with our fulfillment partner and start the fix.

What we cannot accept

Because every item is made to order, we cannot accept returns or issue refunds for:

Wrong size ordered (please use the size chart on each product page).
Color looks different than expected (monitors vary; we don’t guarantee an exact match).
You changed your mind, no longer want it, or it was an impulse buy.
The recipient doesn’t like the customization you chose (text, QR, layout).
Damage caused by washing, wear, or handling after delivery.

If you’re unsure about sizing before ordering, message us at hello@livegood.fans and we’ll help you pick.

Cancellations and changes

Once an order enters production — usually within a few hours of payment — we can no longer cancel it or change the design. If you catch a mistake immediately after checkout, email us right away and we’ll do our best to intercept it before the print head moves.

Refund timing

Approved refunds are issued to the original payment method. Stripe typically posts the credit within 5–10 business days, depending on your bank. Reprints ship on the same timeline as a new order (printed in 2–4 business days, then 3–5 in transit within the US).

Lost or stuck packages

If your tracking shows no movement for 7+ business days after shipping, or shows “delivered” but you never received it, contact us. We’ll open an investigation with the carrier and, if the package is confirmed lost, reprint and reship at no charge.

How to start a claim

Email hello@livegood.fans with:

Your order number.
A photo of the issue (garment, print defect, or damaged packaging).
A short note on what went wrong.

We aim to respond within one business day and resolve every valid claim within 14 days.

Questions

We’re a small team and we read every email ourselves. Reach out at hello@livegood.fans if anything here is unclear or doesn’t fit your situation.